CUSTOMER CARE
Refund Policy
We stand behind PawVeta. If you’re not satisfied, you can request a refund within 90 days of purchase.
90-Day Money-Back Promise
Try PawVeta with confidence. If it doesn’t work for your pet, contact us within 90 days for a refund.
What’s covered
- You are not satisfied with the product results
- Damaged, defective, or incorrect items received
- Missing items from your order
- Eligible refund requests made within 90 days of purchase
How to request a refund
- Email us at support@pawveta.com
- Share your order number and reason for the refund
- Add photos if the product is damaged or incorrect
- Our team will review and guide you on the next steps
Refund process
Once your refund is approved, the amount is returned to your original payment method. It usually takes 5–10 business days to reflect, depending on your bank or payment provider.
Please note
- Refund requests must be made within 90 days of the purchase date
- One refund request per order may apply, as reviewed by our team
- Shipping fees may be non-refundable in some cases
- Abuse of the refund policy may result in request denial